It’s been many Moons since I last put pen to paper.
Today I will partly rant about my insurance company, name withheld (Should I or should Not? )
Why? Because I was involved in a Hit and Run almost head-on-collision in December 2012 , at night ( I was hit, They ran ) .
Whoever said it’s not the European cars greater sheet metal thickness for doors, bonnet etc which saves life, but the higher weight of metal used in increasing passenger cabin stiffness, slightly pulled a white lie.
THIS is the story of my Blue Baby and I
I recommend a 16 gauge steel here, it saved our lives. This incident happened on Christmas Eve 2012 and NOBODY from my insurance company picked up my calls when I needed them that night, got police abstract and did what the law allowed me to do, I even successfully lodged my claim and that is where my insurers phones went silent, not being around it suddenly became a cat-mouse long distance relationship. I have yet to be compensated . Today is the year of the lord 2016.
I texted them, I blackmailed, I emailed, made more than 7000 long distance phone calls between 2013 and 2016 (They NEVER called me back but promised to follow-up ) I have since moved 2 countries and it took the death of my claims Manager ( May his soul Rest In Peace ) for some random person to call me up to shamelessly request for the renewal of my Vehicle insurance last month , or else.they would not botherto follow up my claim.
(The Claims Manager’s death was unrelated to my issue)
I am tempted to publish a recording I was forced to make because an earlier conversation was extremely upsetting and condescending. I was blatantly informed they shall NOT follow-up my claim unless I renewed my insurance with them.
We set a date on my return for a meeting with the Managing Director which never happened because he “Forgot” all about our meeting.
I have an 8 minute voice – clip as proof that an Insurer actually TALKS to their clients like that (Like how the only thing Russians excel at is dashboard cams and US Elections)
Now, why did he talk down at me like that was because decided I shall not be renewing my motor vehicle insurance with his company (Apparently he is also the owner of the Insurance agency) not even Ripley would have believed it happened.
I had 2 devices , and one just happened to have a recording device and the other on “speaker mode” , nothing fancy, I just tinkered with the buttons and clicked “RECORD” and then listened to my own voice , I could not believe how calm I was . We cannot be friends if you are a bully .
I shall wait until my cheque has been deposited (They got ALL The dates and my name wrong despite having been their client since 2007, customer service my foot) Remember I was once a debt-collector, I know all the tricks of the trade)
Maybe I should just ask one question, why do Insurance companies make you feel like you are doing them a favor investing with them when you make your claim but too fast to remind you your insurance needs to be renewed? (That is the only time my insurer calls me)
Quoting Sunny Bindra coz I am too angry to think creatively “I ONLY buy motor insurance policies because it is required by law or get medical insurance if the employer pays the premiums. That’s it”
“Insurers, ever wonder why your market needs to be forced or financed to buy your products, or why people would rather take their chances with life than with you?”
A deeper understanding of the poor customer experience currently being offered will strike deep into the insurance heartland.
CK is fed up, tired even, as I type this thing the same car almost spontaneously combusted this last weekend as I was cruising along the highway seemigly oblivious. How does the fuel thank simply explode on a cool rainy day, just like that ?
A Good Samaritan passed by ( who also happened to be my new neighbour I never bother to say hello to ), he offered to tow my car to safety and warned me NOT to touch the ignition button; he smiled while telling me that action would be like inadvertent pressing the nuclear button , simply put , my would blow up like American cars in the movies.
Yes. I believe in angels and God loves me because we lived to see another day and I have bills to pay.
Moral of the story: If it wasn’t caught on tape, it never happened
… Part 2 to be continued once my cheque comes through
carolinekere 